Privacy policy

 

This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website.

 

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and information about cookies installed on your device. As you browse the site, we also collect information about the pages or products you view, how you interact with the site, and what websites or search terms referred you to us.
We refer to this information as Device Information.

We collect Device Information using the following technologies:

  • Cookies – data files placed on your device or computer that often include an anonymous unique identifier. You can learn more about cookies and how to disable them at www.allaboutcookies.org.

  • Log files – track actions occurring on the site and collect data such as IP address, browser type, internet service provider, referring/exit pages, and timestamps.

  • Web beacons, tags, and pixels – electronic files used to record how you browse the site.

When you make (or attempt to make) a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.
We refer to this information as Order Information.

When we refer to Personal Information in this Privacy Policy, we mean both Device Information and Order Information.

 

How We Use Your Personal Information

We use Order Information to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Process payments

  • Provide order confirmations and invoices

  • Communicate with you about your order

  • Screen orders for potential fraud or risk

With your consent (where required), we may also use your information to send you marketing communications about our products or services.

We use Device Information to:

  • Help detect potential risk and fraud (particularly via IP addresses)

  • Improve and optimise our website

  • Analyse how customers browse and interact with the site

  • Assess the effectiveness of our marketing and advertising campaigns

 

Sharing Your Personal Information

We share your Personal Information with trusted third parties who help us operate our business and provide services to you. For example:

  • Shopify, which powers our online store

  • Payment processors, to securely process transactions

  • Analytics and marketing providers, such as Google Analytics, to understand how customers use our site

We may also share your information where required to comply with applicable laws or regulations, respond to lawful requests, or protect our legal rights.

 

Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising via the following services:

You can also opt out of some services through the Digital Advertising Alliance:
http://optout.aboutads.info/

Your Rights (UK & EU Residents)

If you are located in the UK or European Economic Area, you have the right to:

  • Access the personal information we hold about you

  • Request correction, update, or deletion of your personal information

  • Object to or restrict certain processing

  • Request a copy of your data

We process your information to fulfil contracts with you (such as processing an order), comply with legal obligations, and pursue our legitimate business interests.

Your information may be transferred outside the UK or EU, including to countries such as the United States and Canada. Where this occurs, we ensure appropriate safeguards are in place.

To exercise your rights, please contact us using the details below.

 

Data Retention

We retain Order Information for our records unless and until you request that it be deleted, subject to legal and accounting obligations.

 

Do Not Track

Please note that we do not alter our data collection or usage practices in response to “Do Not Track” signals from your browser.

 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational reasons. Any updates will be posted on this page.

 

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or would like to make a complaint, please contact us via our Contact Page.