Shipping policy
Thank you for visiting and shopping with us. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing Time
All orders are processed within 1–5 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be extended slightly. If there is a significant delay in processing your order, we will notify you by email.
Shipping & Delivery
Shipping times are estimates only and may vary depending on your location, carrier performance, and external factors beyond our control.
While we aim to deliver orders within the estimated timeframe, delivery delays can occasionally occur.
Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking details. Tracking information may take up to 24 hours to become active.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, or other fees may be charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Lost or Damaged Items
If your order arrives damaged, defective, or is lost in transit, please contact us as soon as possible. We will work with the carrier or supplier to resolve the issue and ensure you receive a replacement or refund, in line with your statutory rights.
Please retain all packaging and any damaged items, as these may be required for investigation.
Incorrect Shipping Information
Please ensure that all delivery details are correct at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
Contact Us
If you have any questions about shipping or your order, please contact us via our Contact Page and we will be happy to assist you.